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Ellen Heuser

Inhaberin, Hotel-Coaching, Training & Beratung, Hotelkompliment
München, Germany

Skills

begeisternde Servicequalität
Lösungen
Training
Hotellerievirus im Blut
Den Gast im Fokus
Service ist immer persönlich
Proaktiver Gästekontakt
Beschwerdemanagement
Professionelle Kommunikation am Telefon
Mystery Guest Checks
mehr als Checklisten
Beratung
Empathie
Qualität
Pre-Opening
begeisterte Mitarbeiter
Front Office Management
Rooms Division Management
Auslandserfahrung
Führungserfahrung
Recruiting
Reisebereitschaft
Kundenbetreuung
Support
Projektmanagement
Kostenkontrolle
Finanzbuchhaltung
Factoring
DATEV
Prozessoptimierung
Hotellerie

Timeline

Professional experience for Ellen Heuser

  • Current

    Hotel-Coaching, Training & Beratung

    Hotelkompliment
  • Projektmanager

    coladaservices gmbh

  • Manager QA EMEA, - Cost Control & Orga, Projektmanager, FO Trainer

    Micros Fidelio

  • Corporate Excecutive Front Office Manager, Front Office Manager

    Aldiana GmbH, Paradiana - Türkei, Senegal, Tunesien, Schweiz

  • Receptionistin

    Hotel Olivella au Lac, 5*, Lugano-Morcote, CH

  • Economatgouvernante

    Suvrettahouse St. Mortitz, 5*, CH

  • Chef de rang

    Park Hotel Ravenna, 4*, I

  • Front Office Schichtleiter

    Transmar Motor Hotel, Erlangen

  • Receptionistin

    Park Hotel Ravenna, 4*, I

  • Rezeptionistin

    Hotel Croce di Malta, Brescia, I

  • Front Office Schichtleiter

    Maritim Hotel Würzburg
  • F&B Assistentin

    Transmar Kongress Hotel, Erlangen

Educational background for Ellen Heuser

  • Hotel, Gastronomie, Tourismus

    Transmar Kongress Hotel, Erlangen

Languages

  • German

    First language

  • English

    Intermediate

  • Italian

    Intermediate

  • French

    Basic

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