Ellen Reimann-Filby

Management of Credit, Payments and Collections operations for Vodafone New Zealand.

Interim Manager

Business prime for financial services performed by outsource service providers - overall governance and management of these services. Working as part of a wider, cross business group strategic framework designed to facilitate alignment of operational and management direction with respect to the company’s external service providers.

Project Management; Programme Management; Change Management; Facilitation

Project Management; Change Management; Project Governance, Process Improvements; Business Analysis; ITIL

Project Work: Business Analysis; Statistical Analysis and Reporting

providing HR and HS consultancy services; Organisational Restructuring

Responsible for: Line and Performance Management (14-27 staff), Business Continuity across the organisation, Company Business Administration, Change Management, Human Resource Management across the company including Recruitment, Employment Relations, Training and Development, Remuneration and Succession Planning, Health and Safety, Stakeholder Management, Contract and Relationship Management, Event Management etc.

Line and Performance Management of 12 – 15 staff; Service Delivery to Central European Customers (across Austria, Switzerland and Germany); Complaint Management; Logistics; Project Work; SixSigma (Organisational Restructuring, Migration of Processes to LCC)