Ellen Sattler

Responsible for European Countries, Russia, Asia, Middle East and Africa. Developing and maintaining key Mice, Leisure, Corporate and Entertainment accounts through attendance at travel and related industry meetings, trade shows,Fam Trips,Site inspections, personal sales calls and sales blitz actions, Assisting the Director of Sales in the preparation of the budget and business plan.Supervising and educating trainees.

International Groups Sales Manager. Part of the pre-opening Team. Responding to group enquiries, preparing and sending proposals, rate negotiation, drawing of contracts, pro forma invoicing and pre-payment requests. Developing and maintaining key Mice accounts through follow ups, conducting site inspections, attendance at travel and related industry meetings, trade shows, personal sales calls and sales blitz actions. Supervise and educating the assistant sales manager

Assistant International Sales Manager. Part of the pre-opening team in the Sales Department. Managing and converting business including responding to enquiries, conducting site inspections, rate negotiating and drawing contracts. Collaborate in applying all procedures and methods for a winning sales department.

2008 Conference Concierge trainer & Quality improvement Team member. Nominated for “Marriott Excellence Award”. April 2007 - August 2008, Conference Concierge. Point of contact between meeting planners and operational team during on-going events at the Hotel. Finding quick solutions to any unforeseen situations and coordination with other departments. Since November 2005 – March 2007, Assistant Administrative, Business Center/Sales deparment: participates as a team player with all departments.

March 2005 onwards, Groups Reservations Agent (Central de Hotusa). July 2004 until December 2004 Internship in Sales Department (Hotel Gran Marina). During summer period, task force for groups department and reservation department.

600 training hours in restaurant-bar as an assistant, waitress and head waitress. 600 training hours in the kitchen as an assistant and chef. 600 training hours as an assistant and receptionist.

Internship in the administration department, Front Desk, Group Reservations, Kitchen, House Keeping, Restaurant Service

"Restaurant Management Strategies using CRASE"(Cornell Restaurant Administration Simulation Exercise). Directed by Michael Nowlis, international consultant for hotel industry and ex Director at IH&RA and for Hotel International Cornell ESSEC (Paris, Francia).

"Strategic Management: Master Series" by Dr.Thomas P.Cullen, Consultor,Profesor y Vicedecano -School of Hotel Administration de Cornell University (NY, USA).

Seminar “Marketing for Restaurants" Directed by Michael Rochat, consultant and former Director of CIGlion, Switzerland

EUHT is specialized in training leaders and managers in hotel management since 1966.