Ellen Shea
Skills
Timeline
Professional experience for Ellen Shea
Streamlining processes in selected departments as part of a continuous improvement project.
- Current 5 years and 6 months, since Jul 2020
Quality Assurance Manager
Wayfair
Leading global QA team to enhance CX via data-driven insights, collaborating with QA leadership for company-wide Quality Framework, offering customized reports to CS partners for targeted coaching, improving CQI metric with CS leaders, evolving Quality Framework for superior CX, fostering collaborative culture using SIPOC, Stakeholder Analysis, Cause and Effect, and implementing Improvement Plans.
XING members with similar profiles
XING – The jobs network
Over 1 million jobs
Find just the right job for you on XING.
Job offers just for you
Get found by employers and over 20,000 recruiters.
21 million members
Connect with new people and gather inspiration to boost your working life.
Free membership
Basic membership is free, but the opportunities are priceless.