Emma Quetel

• Maintained ongoing communication with parents, providing feedback and addressing concerns. • Incorporated parent feedback to improve engagement and overall experience. • Clearly explained curriculum and instructional methods to build trust and alignment. • Supported retention through consistent, relationship-based communication.

• Managed customer service desk operations and resolved escalated issues. • Trained and supported new cashiers to maintain service standards. Led store operations during assigned shifts. • Delivered high-volume customer service in a fast-paced retail environment.

• Served as a liaison between the organization, clients, and board of directors, ensuring clear and empathetic communication. • Facilitated interviews and reviewed customer applications while balancing policy requirements with customer advocacy. • Developed training materials and supported staff onboarding. • Managed client inquiries and provided administrative support for program operations.