Emma Quetel

is available. ✅

Bis 2025, User Experience Consultant, Self-Employed
Abschluss: Master of Science, Arizona State University
Frankfurt am Main, Germany

Fähigkeiten und Kenntnisse

User Research
User Experience
Ethnography
English Language
User experience design
Design Thinking
Customer Success
German
Market Research
Customer Experience Management
Customer Journey Mapping
Voice of Customer
Research and Insight Synthesis
Training
Team Management

Werdegang

Berufserfahrung von Emma Quetel

  • Current 5 months, since Jan 2026

    English Teacher

    Helen Doron Educational Group

    • Maintained ongoing communication with parents, providing feedback and addressing concerns. • Incorporated parent feedback to improve engagement and overall experience. • Clearly explained curriculum and instructional methods to build trust and alignment. • Supported retention through consistent, relationship-based communication.

  • 3 years and 4 months, Sep 2022 - Dec 2025

    User Experience Consultant

    Self-Employed

  • 2 years and 1 month, Aug 2020 - Aug 2022

    Office Assistant

    Food Lion

    • Managed customer service desk operations and resolved escalated issues. • Trained and supported new cashiers to maintain service standards. Led store operations during assigned shifts. • Delivered high-volume customer service in a fast-paced retail environment.

  • 1 year and 9 months, Sep 2020 - May 2022

    Community Engagement Assistant

    Way to Go Inc.

    • Served as a liaison between the organization, clients, and board of directors, ensuring clear and empathetic communication. • Facilitated interviews and reviewed customer applications while balancing policy requirements with customer advocacy. • Developed training materials and supported staff onboarding. • Managed client inquiries and provided administrative support for program operations.

Ausbildung von Emma Quetel

  • 1 year and 5 months, Aug 2022 - Dec 2023

    User Experience

    Arizona State University

  • 1 year and 10 months, Aug 2020 - May 2022

    Cultural Anthropology

    James Madison University

  • 1 year and 10 months, Aug 2018 - May 2020

    General Studies

    John Tyler Community College

Sprachen

  • German

    B1-B2 (Gute Kenntnisse)

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

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