Emre Kurtoglu

-Examine IT systems and models and implementing solutions for product by making investigations about product, market and technology -Analyzing stakeholders’ business models and requirements and converting user stories to technical language for IT team -Documenting the interfaces and new features -Working with testers and developers for successful development process in Scrum environment. -Determining the priority of backlog and weekly jobs of IT team

-Responsible of Yemeksepeti Rating - Comment System and Botego Chat Robot -Stakeholder for customer relations department to improve the tools and programs and working with IT teams from the planning, development and deployment process of features -Optimizing the live support system for operation department -Rating the conversations of call center -Preparing reports of Customer Relations Department to C-level

-Optimization of the Customer Care Tools of Yemeksepeti for Foodonclick and transferring useful features of Yemeksepeti to Foodonclick -Monitoring the order follow-up system -Preparing daily reports. -Creating banners and promotions for restaurants to increase their sales.

-Monitoring the order follow-up system -Creating innovative features to operation management team for customer care tools -Preparing daily reports to operation management team and customer relations department -Testing customer care tools’ latest versions as a last user before features goes live system.