Enrique Zafra Hidalgo de Cisneros

Angestellt, Operations Manager, Sky Deutschland GmbH

Abschluss: Master of Arts, Universität Konstanz

Munich, Germany

Skills

International Relations
Conflict resolution
Conflict Management
Policy Analysis
Political Science
Data Analysis
Qualitative Research
Quantitative analysis
Peace Research
Administration
MS Office
R
Foreign languages
Market Research
SPSS
SMARTSHEET
TABLEU
Salesforce CRM
VOUCHER MANAGER
Jira
Confluence
Operations Manager
Project Management
German
Operations Management
Process Development
English Language
Process Optimization
Campaign Management
Microsoft Excel
Spanish Language

Timeline

Professional experience for Enrique Zafra Hidalgo de Cisneros

  • Current 2 years and 10 months, since Aug 2021

    Operations Manager

    Sky Deutschland GmbH

    CRM upgrades, business rename and rebrand projects, CRM migration, Operating Model changes, pricing changes, free trial activation/de activation, headline content launches, offer and campaign changes, interface between the DE and UK teams for the Telekom Deutschland and Telefonica partnerships (as well as upcoming partnerships), consulting partner for the DE business owners, customer focused optimizations, improvement of internal operational processes, UAT planning and testing.

  • 1 year and 5 months, Mar 2020 - Jul 2021

    Junior Manager Ticket & Roadmap Processes

    Sky Deutschland GmbH

    Process and project management focused on the sales area. Use of CRM systems, consulting support, process improvement, multiple project implementation, UAT’s, BRS & minor IT requests elaboration, cleanings, problem solving and further activities. Daily use of the following systems: CAIF, SIEBEL, JIRA, TESTRAIL, SPARK, ADMINTOOL.

  • 11 months, Apr 2019 - Feb 2020

    Junior Sales Process Manager

    Sky Deutschland GmbH
  • 11 months, Jun 2018 - Apr 2019

    Junior Research Manager

    PSYMA

    Market research, project management, qualitative and quantitative studies, IDIs, charting, descriptive statistics, bidding. E-Commerce and Benchmarking. Participation at car-clinics and client presentations. Focus on finance and automotive.

  • 10 months, Sep 2017 - Jun 2018

    Junior Research Manager

    Análisis e Investigación

    Market research, project management, qualitative and quantitative studies, elaboration of forums, boards and questions to carry out studies (in Spanish, English and German), recruitment of participants in the United Kingdom, Germany and Spain, analysis of responses, moderation and processing of data and information in the three languages. Elaboration of questionnaires and analysis of the responses. Translations from Spanish to German and English

  • 6 months, Oct 2015 - Mar 2016

    Member of the Internal Comittee

    Universitat Pompeu Fabra

    Member of the Internal Comittee for the process of evaluation for the Master in Political Research by the Catalan University Quality Assurance Agency.

  • 7 months, Aug 2013 - Feb 2014

    Internship in Business Development

    Lufthansa Group

    This internship included the following tasks: market analysis, monitoring and reports development, databank maintenance, administration of contracts with corporates and agents and some other administration tasks.

  • 6 months, Oct 2012 - Mar 2013

    Internship in Administration

    DAAD - Deutscher Akademischer Austauschdienst

Educational background for Enrique Zafra Hidalgo de Cisneros

  • 1 year, Oct 2015 - Sep 2016

    Master in Political Research (Double Degree)

    Universitat Pompeu Fabra

    International Relations, Sociopolitical Research, Statistic Program "R" Double Degree in cooperation with the University of Konstanz Master-Thesis: The Impact of Regional Peacekeeping on Conflict Recurrence

  • 2 years, Oct 2014 - Sep 2016

    European Master in Government (Double Degree)

    Universität Konstanz

    International Relations, Conflict Management, Sociopolitical Research, Statistic Program "R" Double Degree in cooperation with the Universitat Pompeu Fabra (Barcelona)

  • 4 years, Oct 2010 - Sep 2014

    Politics and Public Administration

    Universität Konstanz

    Methods, Statistics, International Relations, Administration

Languages

  • German

    Fluent

  • English

    Fluent

  • Spanish

    First language

  • French

    Basic

Interests

Music
Computer
Fitness
Books
Conflict resolution
Peace Research
International Relations
History

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