Erdem ÖZ

Collaborating with stakeholders to thoroughly understand the business requirements. Conduct interviews and workshops, to gather comprehensive insights. Translating Requirements and documenting into functional and non functional requirements Identified and documented business requirements utilizing Agile methodology. Developed process models, use cases and user stories to define system functionality Partnered with teams to guide quality and process improvements. Provided technical support during UAT cycles.

•Using Agile/Scrum Methodology •Gathering requirements from client •Identifying to scope according to client needs •Translating business requirement and document Functional and NonFunctional requirements •Writing user stories and priorities •Creation of test scenarios for acceptance tests of applications to be developed / provided •Coordinating UAT and guiding users •Working closely with IT Vendors all implementation and development processes •Using JIRA and Conflurnce for agile projects management

Identifying the needs of stakeholders, Designing application function requirements and designing application screens, Creation of test scenarios for acceptance tests of applications to be developed / provided, Performing functional tests of the applications, coordinating UAT and reporting test results, Provides support to users related to the applications in production environment, Working closely with IT Vendors for encouraging the implementation and development processes.

Monitoring and analyzing the business needs of the customers, preparation of detailed reports for the software team Testing software applications as well as documentation using corporate standards

Provided level‐1 and level‐2 remote support for desktops, printers, and other computer‐related devices. Monitored help desk ticketing system queues for incoming requests from customers. Configured user accounts, installed software applications, configured network settings, and performed system maintenance tasks. Provided technical support for hardware and software issues to end‐users. Utilized Active Directory to create user accounts and manage permissions on the local network.

Software Methodology, Test Case Design, Software Testing, Business and System Analysis