Erfan Mirsadri

• Designed and implemented IPBB network solutions on a massive scale, resulting in a 20% increase in network performance and a 15% reduction in downtime. • Executed high-risk Change Request (CR), such as cutover, VRP and patch upgrade of +300 devices, and others through teamwork. • Finished +20 CRs with minimal effect and outages less than 240 minutes due to compliance with network safety rules.

• Streamlined ticket management processes by implementing a custom CRM system, reducing resolution times by50% and decreasing average handling time by 35%, leading to a 30% boost in team productivity. • Orchestrated the control, maintenance, and monitoring of a diverse range of 50+ servers, 20 microservices, 15applications, 5 payment gateways,

• Continuously monitoring a multifariousness of information and network systems that include communications circuits, Ethernet resources, LAN/WAN systems, routers, switches. • Modified Network Infrastructure Components, Including Switches and Routers, Across More Than 27 Provinces. • Deployed +30 RFCs without any incident by focusing on the technical scripts and rollback plan. • Establish and upgrade more than 10 infrastructure devices in each shift.