Eric Hofmans

SSC Operations Manager for France, Spain and Italy for AR,, Client Relationship Manager for France, Spain and Italy, covering the AP and AR processes. Responsible for the daily operations of the SSC teams (9) and delivering the KPIs agreed with the internal customer, people management and process improvement responsibilities. Lead a total of around 100 persons

Assistant Manager for the Account Receivable department for the Benelux.Office Depot Int B.V. For all the business channels (B2B, B2C, mayor & international accounts) Managing a group of 7 specialists including annual appraisals Credit Risk Management, Collection plus 28 persons remote KPI/SLA negotiations Write off, Bankruptcies Supporting Accounts Payable, Shared service center Cluj From 01.04.2008 until June 2009 transiting Benelux Finance to our shared service center in Cluj Romania on site.

Sr Team leader Credit & Collection NL For all the business channels (B2B, B2C, mayor & international accounts)Managing a group of 24 specialists including annual appraisals Credit Risk Management, Collection. KPI setting Write off, Bankruptcies Supporting Accounts Payable, Credit department in Puurs, Belgium In this period Office Depot bought Guilbert and me and my team had to transfer to business from Zwolle to Venlo.In 2006 we reached the best results ever.

eam eader Credit & Collection NL For all the business channels (B2B, B2C, mayor & international accounts) Managing a group of 24 specialists including annual appraisals Credit Risk Management, Collection. KPI setting Write off, Bankruptcies Supporting Accounts Payable, Credit department in Puurs, Belgium

Coordinator Credit & Collection NL For all the business channels (B2B, B2C, mayor & international accounts) Managing a group of 29 specialists incl annual appraisals Credit Risk Management, Collection. Write off, Bank Ruptcies Supporting Accounts Payable, Credit department in Puurs, Belgium In 2000 Office Depot opened the Belgium business in Puurs.In 3 months time we had to transfer the daily business from Venlo to Puurs, train a new team, and keep the daily business running

Employee Credit & Collection NL. Credit Risk Management, Collection.Order entry Customer Service