
Eric Sutherland
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Eric Sutherland
- Bis heute
Author, Editor, Proof Reader & Ghost Writer
Trog Associates Ltd
- 2 Monate, Juni 2010 - Juli 2010
Analyst
Talbot Underwriting Ltd
Produced SOX Reports to the agreed Auditor format, for Informatic, Proclarity, Subscribe, Actuate and S2000 GAAP+Warehouse front end applications with databases.
- 4 Monate, Nov. 2009 - Feb. 2010
Business Process Analyst
IBM Global Technology Services
Changed Service Management Processes defined in Procedures and ITIL Process Diagrams as required for Global Outsourcing Projects across different business functions and different countries into one set. Before starting had to pass 12 training modules required by AstraZeneca and IBM and these covered IT Security, Information Governance and FDA requirements. Checked Procedures against the Outsource Contract for alignment and raised issues for resolution by Service Delivery Managers
- 2 Jahre und 1 Monat, Juni 2007 - Juni 2009
Technical Author
Capita Insurance & Investor Services
Produced IT Security, Disaster Recovery and Business Continuity and build documentation for Share Registration and Fund Management applications on UNIX and Windows Servers. Ernst & Young, KPMG and Deloittes Auditors where supported on SOX, CoBIT and BASELII audits on these and related systems to meet FSA requirements. Capital modelling and planning for Major Insurance Outsource Tenders. Loaded 2000+ documents onto Sharepoint and created functional groups and added Users to each group, then tested out the s
- 3 Monate, Feb. 2007 - Apr. 2007
Technical Author
Capita Insurance & Investor Services
Produced IT Security procedures, work instructions, IT Disaster Recovery Manual and Operational Procedures, User setup on Workstation/Laptop and configuration on Servers for Fund Management, Share Registration and Trust Co Applications and loaded 500 documents on to Sharepoint Beta System. The Information Governance framework was maintained through interviews with Business Users, Managers and team members. Tools: MS Word, MS Excel, MS Visio and MS Sharepoint.
- 2 Monate, Juli 2006 - Aug. 2006
Technical Author
Nomad Software
Produced Draft User Guide and Help file for CRM application.
- 6 Monate, Jan. 2006 - Juni 2006
Process Analyst/Technical Author
Barclaycard
Carried out system analysis, documented and decomposed requirements and added the new platform process steps for the new UKC and Partnerships Card Processing Platforms with SAP GL, BASEL II and CoBIT governance processes and procedures for Barclaycard, Visa Debit Card, Gold Card, Charge Card, Store Card and Co-branded Credit and Combi-card, being Debit or Credit and Personal Loans. Tools: MS Word, Excel and Visio.
- 4 Monate, Sep. 2005 - Dez. 2005
Process Author, Trainer, Bulk Migration Desk Operator
AOL Telecommunications / Broadband
Local Loop Unbundling Project - On a daily basis completed Migrations, then processed and resolved Cancel and Cease error messages against Validation and BT Lisa Rejection Reports. Authored Bulk Migration processes from ITIL Level 0 to Level 5, covered overall Bulk Migration process and interfaces, TIE Pair Fault Handling, New CAD, Major Outage, Escalation, Exception Report Processing and procedures for Schedule Migration, Cancel and Cease Orders and View Migration Status. Tools: XP and MS Word, Excel, Ac
Ausbildung von Eric Sutherland
- 10 Monate, Jan. 1990 - Okt. 1990
Management of Technology
Sussex / Brighton
80% of class IBM Managers
Business
GLE/Cranfield
10 day MBA and presented Business Plan to Venture Capital panel
Sprachen
Englisch
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