Erica Luijk

- Manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. - Follow up with customers, complete orders, process sales leads, and maintain customer satisfaction - Resolve order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.

Co-wrote and developed a strategy document for the ‘’Capacity Development Project’’. A project focused on facilitating change for a fairer and more sustainable food industry. ● Coordinated a communication plan between colleagues and international business respondents (from Africa, South America) to ensure effective communications for capacity development.

Fundraising Intern ● Led and successfully organized a fundraiser. ● Wrote a strategic advertising plan for promotion.

Front office Intern ● Customer and personal service, Service orientation. ● Created database of customers

Marketing, International relations, Strategic management, Public Relations,

Major in Tour operating, Tourism, Management, Marketing and Communication.