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Erich Forster

Angestellt, Service Manager Online Storage CH, Credit Suisse
Zurich, Schweiz

Fähigkeiten und Kenntnisse

- Total of 21 years IT experience in various funct
System Administrator
Team Leader Deputy
Regional Manager
Production Support Manager and Service Delivery Ma
particularly in Investment Banking in Swiss Volksb
Credit Suisse and UBS with 9 years of consolidated
with the ability to manage multi cultural teams of
Implementation of Service Delivery Function by def
Processes
Tools and Documentations and Training plans. - Ex

Werdegang

Berufserfahrung von Erich Forster

  • Bis heute 7 Jahre und 7 Monate, seit Dez. 2017

    Service Manager Online Storage CH

    Credit Suisse

  • Bis heute 15 Jahre und 2 Monate, seit Mai 2010

    Head of Unix 2nd Level Operations Switzerland

    Credit Suisse

    Head of Unix 2nd Level Operations Switzerland

  • 2 Jahre und 11 Monate, Jan. 2007 - Nov. 2009

    Head of Unix Global Support (24x7) / Service Delivery Manager

    UBS AG Singapore

    - Line Manager of a team of 25 System Administrators providing 24x7 1st, 2nd and partially 3rd level production support for 13’000 Unix server in the UBS Investment Bank. Providing front to back Incident and Escalation Management for all major incidents across all Platforms within EDSS globally. Regular status reporting on Senior Management Level to all IT divisions. Problem Management for Unix in UBS Investment Bank.

  • 2 Jahre und 2 Monate, Nov. 2004 - Dez. 2006

    Service Delivery Manager

    UBS AG, Singapore

    24x5.5 Incident - and Escalation Management for all major Incidents across all Platforms within EDSS globally. Operational management of EDSS 24x7 support teams (Database, Unix, Wintel and Storage) during SDM shift.

  • 2 Jahre und 6 Monate, Mai 2002 - Okt. 2004

    Head Unix Production Support Switzerland

    Perot Systems AG, Switzerland

    Managing the team responsible for providing Unix production support for Swiss based Unix infrastructure hosting critical trading applications for UBS Warburg Investment Bank. Provide Unix production support globally based on “follow the sun” support model. Responsibility to manage 24x7 1st Level Unix Support operations in Singapore during Europe Business hours.

  • 1 Jahr und 4 Monate, Jan. 2001 - Apr. 2002

    Regional Manager UNIX Infrastructure Support Switzerland

    Perot Systems AG, Switzerland

    Head of CPS Unix Infrastructure Support team consisting 30 Unix System Administrators and System Engineers in different locations supporting around 3000 Solaris, Linux and Openstep servers in Switzerland

  • 1 Jahr und 1 Monat, Dez. 1999 - Dez. 2000

    UNIX System Administrator, TL Deputy

    Perot Systems AG, Switzerland

    3rd level Unix System Administration of the worldwide Unix Server Estate within the Investment Bank Division. Additional responsibility to manage day to day operations of the team

  • 3 Jahre und 5 Monate, Aug. 1996 - Dez. 1999

    UNIX 1st and 2nd Level Support / Trade-floor Support

    Perot System AG, Switzerland

    2nd level support for HW and OS for all Sun Solaris and Openstep client systems

  • 3 Jahre und 7 Monate, Jan. 1996 - Juli 1999

    UNIX System Specialist I

    Credit Suisse, Switzerland

    Responsible for day to day System Administration activities of the UNIX Trading Platform

  • 1 Jahr, Jan. 1995 - Dez. 1995

    UNIX System Administrator

    Swiss Volksbank

    Responsible for day to day System Administration activities of the UNIX Trading Platform

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Muttersprache

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