Basic

Erich Forster

Employee, Service Manager Online Storage CH, Credit Suisse

Zurich, Switzerland

Skills

- Total of 21 years IT experience in various functions such as Technical Engineer
System Administrator
Team Leader Deputy
Regional Manager
Production Support Manager and Service Delivery Manager. - 13 years IT experience in Financial Industry
particularly in Investment Banking in Swiss Volksbank
Credit Suisse and UBS with 9 years of consolidated experience in various IT Infrastructure management functions. - Strong management and leadership skills
with the ability to manage multi cultural teams of 30 plus team members supporting a high complex Unix Infrastructure environment with 13’000 Servers - Proven record to work within a complex organizational structure with vertical and horizontal reporting lines to senior managements. Regular interaction with Senior Management - Planning
Implementation of Service Delivery Function by defining Operational Model
Processes
Tools and Documentations and Training plans. - Experience with off-shoring projects in Singapore and India

Timeline

Professional experience for Erich Forster

  • Current 3 years and 7 months, since Dec 2017

    Service Manager Online Storage CH

    Credit Suisse

  • Current 11 years and 2 months, since May 2010

    Head of Unix 2nd Level Operations Switzerland

    Credit Suisse

    Head of Unix 2nd Level Operations Switzerland

  • 2 years and 11 months, Jan 2007 - Nov 2009

    Head of Unix Global Support (24x7) / Service Delivery Manager

    UBS AG Singapore

    - Line Manager of a team of 25 System Administrators providing 24x7 1st, 2nd and partially 3rd level production support for 13’000 Unix server in the UBS Investment Bank. Providing front to back Incident and Escalation Management for all major incidents across all Platforms within EDSS globally. Regular status reporting on Senior Management Level to all IT divisions. Problem Management for Unix in UBS Investment Bank.

  • 2 years and 2 months, Nov 2004 - Dec 2006

    Service Delivery Manager

    UBS AG, Singapore

    24x5.5 Incident - and Escalation Management for all major Incidents across all Platforms within EDSS globally. Operational management of EDSS 24x7 support teams (Database, Unix, Wintel and Storage) during SDM shift.

  • 2 years and 6 months, May 2002 - Oct 2004

    Head Unix Production Support Switzerland

    Perot Systems AG, Switzerland

    Managing the team responsible for providing Unix production support for Swiss based Unix infrastructure hosting critical trading applications for UBS Warburg Investment Bank. Provide Unix production support globally based on “follow the sun” support model. Responsibility to manage 24x7 1st Level Unix Support operations in Singapore during Europe Business hours.

  • 1 year and 4 months, Jan 2001 - Apr 2002

    Regional Manager UNIX Infrastructure Support Switzerland

    Perot Systems AG, Switzerland

    Head of CPS Unix Infrastructure Support team consisting 30 Unix System Administrators and System Engineers in different locations supporting around 3000 Solaris, Linux and Openstep servers in Switzerland

  • 1 year and 1 month, Dec 1999 - Dec 2000

    UNIX System Administrator, TL Deputy

    Perot Systems AG, Switzerland

    3rd level Unix System Administration of the worldwide Unix Server Estate within the Investment Bank Division. Additional responsibility to manage day to day operations of the team

  • 3 years and 5 months, Aug 1996 - Dec 1999

    UNIX 1st and 2nd Level Support / Trade-floor Support

    Perot System AG, Switzerland

    2nd level support for HW and OS for all Sun Solaris and Openstep client systems

  • 3 years and 7 months, Jan 1996 - Jul 1999

    UNIX System Specialist I

    Credit Suisse, Switzerland

    Responsible for day to day System Administration activities of the UNIX Trading Platform

  • 1 year, Jan 1995 - Dec 1995

    UNIX System Administrator

    Swiss Volksbank

    Responsible for day to day System Administration activities of the UNIX Trading Platform

Languages

  • English

    Fluent

  • German

    First language

Interests

Family
Travel
Sport

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