Erik Heitzer
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Erik Heitzer
- Current 15 years, since Jul 2011Bayerische Versorgungskammer
Change Manager + ITSM Process & Migration Management
Change Manager; Memeber of CAB; ITSM-Re-Design spokesman; ITSM-Re-Design Migration Management; ITSM Tool Admin; Change Process Manager
- 9 years and 7 months, Sep 2001 - Mar 2011
IT-Consultant / Change & Configuration Management
Terma GmbH
- 4 years and 10 months, Mar 2006 - Dec 2010
IT-Consultant - Change-, Server-, V.Server Management
European Patent Office - Munich / The Hague
• Maintained an environment of over 400 servers across 4 European sites. • Designed and implemented a continuous integration flow by developing Windows server-related change and configuration models according to the ITIL Change-Management framework. • Acted as project leader for site shutdowns and data center relocations affecting more than 6,500 users. • Documented and revised workflows to streamline Windows server-related processes involving more than 10 departmental teams. ..... .....
- 2 years and 8 months, Jul 2003 - Feb 2006
IT-Consultant - Windows XP
European Patent Office - Netherlands
• Coordinated the 3rd Level problem and escalation management for the European-wide rollout involving approximately 3000 users in The Hague and Berlin. • Analysis and verification of arising problems to determine possible hardware and software failures. • Provided the development team with test results for future releases. • Liaised with the specialized 3rd Level support teams. • Developed and implemented remedies into the 1st & 2nd Level support process structure.
- 1 year and 6 months, Jan 2002 - Jun 2003
IT-Consultant - Restructuring Helpdesk
European Southern Observatory
- 1 year and 4 months, Sep 2000 - Dec 2001
IT-Teamleader Germany / dep. IT-Manager Central Europaen Support Center
Level3 Communications
- 3 years and 1 month, Aug 1997 - Aug 2000
System & DB Administrator; IT Purchasing
European Southern Observatory
Ausbildung von Erik Heitzer
n/a
Sprachen
German
English
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