Ing. Eslam Mohamed

Responsible for receiving all the IT problems over the system from all Vodafone users around the Globe Build Virtual Infrastructure Environment, manage, resource optimization, application availability monitor, manage the information generated about the components, and setup roles and permissions for users and groups using the virtual infrastructure environment using VMware ESX, ESXi

Manage Windows Accounts Creation and Active Directory new objects creation, Manage Service Desk projects. Windows Servers Administration (Active Directory, File Server, DHCP, DNS, GPO, Print Management, SCCM) Working on a Different Platforms for Example: Microsoft Exchange and Microsoft Lync. Monitoring the servers through SCOM, to avoid any customer impact

Provide comprehensive first-tier support for the efficient resolution of technology problems and requests. Provide complex and unique technical troubleshooting assistance. Work on Active Directory, Exchange, SCCM, VPN, Remote Desktop, Desktop software applications and networking concepts. Ability to work flexible shifts in a 24/7 support team that includes some weekends and holidays. Resolve issues utilizing excellent customer service skills,