Eslam Saleh

- implement Configurations for German Business Customers, accomplish Mail Migration and File Migration. -Manage and maintain Microsoft 365 security policies, compliance requirements and manage Active Directory. -Manage and administer the Microsoft 365 environment, including Exchange Online and OneDrive for Business. - Provide technical support for Vodafone Germany Business Customers, troubleshoot and resolve issues related to Office 365 services within approved a service-level agreement.

(Large Enterprise & SME Customers) - Responsible for live monitoring / Control Incident tickets, Compliance with the SLAs and tracking assignments for Incident Management and other Partners in Germany, communication with them and measure the Quality of Incident Tickets. - Inform the Incident Ticket owner about the ticket defects according to technical and Process I have discovered and escalate Major Incident Tickets to the Incident Manager and Control the process involved in resolving the Incident ticket.

IT-Störungsmanagement -Perform fault troubleshooting, identification and resolution network Faults for Vodafone Germany Enterprise Customers -Responsible for analyzing and raising the severity of internally raised IT tickets and provide end to end management within approved SLA -Respond to inquiries related to high severity IT -Good IP and Voice knowledge/ Experience in the area of Routing ,Switching, TCP/IP, DSL ISDN and VoIP -Evaluation of traces and log files for error analysis

-Act as a frontline interface with Customers of Sony Germany. Role involves responding to customers over the phone and resolving their technical inquiries regarding Sony Products using my language skills and my Technical Knowledge. -Act as a Floorwalker and a Quality Coach.

Handling Business German Customers Inquires and sending Hardware using SAP Business regarding Vodafone Technical Enterprise of Vodafone International Services (VIS).

Act as a frontline interface with Customers of Vodafone Germany. Role involves responding to customers over the phone and resolving their inquiries. -Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.

Bachelor