Eswar Mahendra Jakkamsetti

• Designed and automated Power BI dashboards to monitor customer lifecycle stages, subscription behaviour, and churn drivers — enabling proactive retention interventions and reducing churn-related escalations. • Built advanced SQL queries and Power BI reports supporting weekly retention, upsell, and cross-sell decision-making, directly influencing commercial strategy for Operations and CX leadership. • Conducted customer segmentation and cohort analysis to identify high-value subscriber clusters and at-

•      Designed and maintained end-to-end ETL pipelines using Azure Data Factory, Azure Data Lake, SQL, and Python — enabling automated daily operational insights and reducing manual reporting effort by 70%+. •      Built and deployed 20+ Power BI dashboards consumed by Operations, Supply, Demand, Merchant Success, and CX teams — covering marketplace health, fulfilment KPIs, customer satisfaction, and revenue performance. •      Developed rider supply forecasting and demand prediction models that impr