Eszter Thumiger Janaky

As Artist Contact person I am responsible for general contact with the photographers, database maintenance, photo research and curating as well as for the coordination/preparation of contracts and payments.

Administrative support to the Accountant/Office Manager, filing, handling mails, basic bookkeeping, invoicing. - Working with spreadsheets. - Calculating and checking to make sure payments, amounts and records are correct. - Sorting out incoming and outgoing daily post, managing petty cash transactions. - SEPA - Travel preparations to Trade Shows. I also helped to maintain the office and keep it running smoothly during the Accounting/Office Manager leaves.

Responsible of launching new markets in Italy, Spain. Product and catalogue translations, material preparations, trade shows, research, order management.

Customer Management: provided ever improving quality in customer service (over 125% customer satisfaction overall) Responsible for fast analysis of the queries and immediate response. Product uploading to the business partners website. Giving quotes for special request by corporate clients. Working with Salesforce, customer relationship management (CRM). Helping out tother departments with my language skills.

• Customer Management: provided ever improving quality in customer service (over 85% customer satisfaction overall) Responsible for fast analysis of the queries and immediate response :account registration, invoices, buying, selling, security, general inquiries • Process and Improvement: created templates for team that aimed to fully satisfy customer needs on first response • Technical Support: improved customer service software through multiple reports – assisting technical support

English and Italian teacher for kids, adults and also Business English. Madrid area.

Handling international phone calls and emails. Reception fo VIP clients. Working side by side with Office Management. Supporting administrative work such as preparing/translating Meeting Minutes. Translating architectural specifications. Office library maintenance.

Returned to the same shop after finishing studies. Working closely with the shop owner, commerce in tourist area, Budapest. Antique second hand shop, handling buying and selling. Running the shop without the owner presence.

Freelance language teacher, translator and interpreter (English, Italian), Budapest

Keeping contact with the Italian business partners, interpreting during meetings. Business travels to Italy, meetings with partners.

Managing own souvenir shop in tourist district, Budapest.

Working closely with the shop owner, commerce in tourist area, Budapest. Antique second hand shop, handling buying and selling. Running the shop without the owner presence.

English, Italian, Spanish - fluent; German - basic knowledge, Hungarian - mother tongue. Previous working experience as multilingual assistant in the following sectors: architecture, commerce, NGO.

Sintassi

Italian Art and Architecture, Translations

preparation course

Tourist guide