Eter Snow

Developed and manage an online platform focused on simplifying contract termination processes for users. Built the website, user flows and automated workflows for form submissions, email communication, document generation and operational tasks. Integrated third-party tools for automation, email delivery and payments, with a focus on clear user experience and reliable service delivery. Monitored website performance and user behaviour with analytics tools, using insights to improve content, navigation and con

Built and managed independent e-commerce projects, online stores, brand concepts and digital products. Created and optimised websites and landing pages, ran paid campaigns on Meta and Pinterest, and used analytics to monitor traffic and improve marketing decisions. Built automated workflows for lead capture, email communication, document generation and operational processes. Developed experience in branding, content creation, basic web development, workflow automation and online business operations.

Provided remote customer support for international travellers and accommodation partners, handling booking-related questions, requests and issue resolution. Communicated with customers in English and Italian, adapting the approach to different needs and ensuring clear, professional and empathetic service. Supported customers throughout the booking process, helping them understand options, resolve problems and complete their travel arrangements smoothly. Worked in a fast-paced remote environment, managing mu

Worked for over 15 years in 4- and 5-star hotels and resorts across Germany, Austria and Italy, gaining extensive experience in international hospitality and guest service. Supported daily restaurant, bar and hotel operations, including guest relations, service coordination, event support, payment processing and operational organisation. Worked closely with international guests and colleagues in German, English and Italian, adapting communication to different cultures and expectations. Developed strong skil

Managed recruiting, onboarding, internal training, and staff coordination. Reduced employee turnover (or fluctuation) by 15% through process optimization.

Advised private and business customers throughout the vehicle sales process: needs analysis, product presentations, test drives, financing options, negotiations and closing. Communicated with international customers in German, English and Italian, adapting the approach to different needs and cultural expectations. Built customer relationships based on trust, clear communication and consistent follow-up.