Eva Bognar
Werdegang
Berufserfahrung von Eva Bognar
- Current 15 years and 11 months, since Aug 2010
RM Team Assistent with focus on Asset Management and Reporting
Unisys Global Services Hungary
Working on client requests regarding hardware, software and user administration, follow up and coordinate client orders, maintan asset updates, working closely with the Asset Manager and Service Control Manager during monthly reporting period, prepare reports and do analysis, find new ways to improve daily operations and enhance efficiency.
- 5 months, Apr 2009 - Aug 2009
Operation Analyst
Unisys Global Serivces Hungary
Collect data from the operation and through MS SQL to prepare reports, analyse and identify new project scopes to improve effieciency of 1st, 2nd and 3rd level support, prepare client presentations.
- 1 year and 1 month, Mar 2008 - Mar 2009
Team Lead/Technical Mentor
Unisys Global Services Hungary
Teamleader of a Service Desk Team, make sure SLAs are kept, prepare shift schedule, provide technial help to 1st level agents, create articles for Knowledge Base, analyse and forecast work volume, trendanalysis, check quality on logged tickets and corresponding coaching.
- 1 year and 3 months, Jan 2007 - Mar 2008
Deputy Team Leader
EDS
Ausbildung von Eva Bognar
- 2 years, Oct 2004 - Sep 2006
Sprachen; Wirtschaft; Back Office
Europa Institut Dr Kramer
- 3 years and 11 months, Sep 2000 - Jul 2004
Wirtschaftswissenschaften
Theodor-Heuss Wirtschaftsgymnsaium
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
Hungarian
C1 (Fließend)
English
C1 (Fließend)
Italian
B1-B2 (Gute Kenntnisse)
French
A1-A2 (Grundkenntnisse)
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