Evelyn Kerge

Technical Project Lead skilled in streamlining projects and maintaining schedules to ensure maximum customer satisfaction. Possesses excellent communication skills and ability to develop and or maintain positive working relationships. Co-ordinates across-department projects, always attentive to detail and a keen eye for accuracy. Tenacious in a demanding environment and happily steps up to a challenge. Organized, detail-oriented, proactive and consistently hard-working by nature.

Administering Atos CH Shared and Private Customers VMware environments

* Represent GSS in all phases of product’s development * Establish relationship and work with various teams to drive product supportability and improvements * Support Beta customers and drive bug prioritization for Release Candidate and GA * Work with Product Managers regarding new product features and statements on supportability Review common support trends and issues, provide feedback to Product Management and Engineering Review internal and external documentation, create Knowledge Base articles

* Working with Enterprise Customers * Supporting VMware VI3, vSphere 4-5.x software * Assisting with the break/fix scenarios, configuration issues and performing log analysis when needed. * Research and reproduce technical issues reported by Customers.

Working with the Storage & Networking Team. * Supporting VMware VI3, vSphere 4.x. * Assisting with the break/fix scenarios, configuration issues and performing log analysis when needed. * Supporting Customers globally via email & telephone and also performing remote support via Webex.