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Ewa Rykowska

Bis 2007, Senior Logistics Specialist/SAP Key-User, Nokia Siemens Networks
Warsaw, Polen

Fähigkeiten und Kenntnisse

* Individual contributor with variety of complex t
demonstrating initiative and contribution to probl
identification of gaps or deviations and implement
information seeking
quick learner
open for challenges. * Over 5 years experience in
care and hardware services/rapairs. * SAP R/3 expe
consulting
trainings both on processes and tools. * More than

Werdegang

Berufserfahrung von Ewa Rykowska

  • Bis heute 15 Jahre und 1 Monat, seit Dez. 2010

    E2E Process Manager (BPM), Business Modeling

    Nokia Siemens Networks

    Ownership of E2E HWS process for specific service portfolio elements – repair services. - Single point of contact for portfolio specific process topics in all phases: Create, Sell, Delivery, Care, Management & Support. - Translation of business requirements into solutions (process wise). - Ensure processes are optimized for operational performance, efficient and measurable. - Prepare requirements for SAP developments.

  • 3 Jahre, Jan. 2008 - Dez. 2010

    Regional Concept Development Manager

    Nokia Siemens Networks

    - Key role in process, concept and SAP ERP solution development and deployment within the organization (successful deployments in NSN Poland - 4 Account Teams, NSN Germany - 12 Account Teams, support in other countries mainly in Europe). - Responsible for scenario creation (SAP deployment related). - Business requirements gathering and analyzing; verify concept against local business needs. - Plan and execute scenario workshops. - Provide process and tool support. - SAP test support & execution - Trainer

  • 2 Jahre und 9 Monate, Apr. 2005 - Dez. 2007

    Senior Logistics Specialist/SAP Key-User

    Nokia Siemens Networks

    Care and spare parts contract maintenance in SAP, system issue management and escalation. Daily support for end-users and problem solving. Close participation in system development activities, testing new solutions. Customer order management. Close cooperation with care manager and customer account team

Ausbildung von Ewa Rykowska

  • 9 Monate, Okt. 2003 - Juni 2004

    Project Management

    Warsaw School of Economics

  • 1 Jahr und 10 Monate, Sep. 2000 - Juni 2002

    Finance & Banking

    Warsaw School of Economics

    Master's dissertation: "Strategia Konkurencji na rynku telefonii komórkowej" / "Competition Strategy on the Mobile Communication Market" (2002)

  • 3 Jahre und 1 Monat, Sep. 1996 - Sep. 1999

    Foreign Trade

    Wyzsza Szkola Ekonomiczno-Informatyczna/High School of Economics & Comp. Science

Sprachen

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

  • Polish

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