Fabiano Zonta

Managed client data, contracts, and billing using databases and Excel, ensuring accuracy and timely reporting. Delivered excellent customer service, resolving client issues efficiently and maintaining confidentiality. Coordinated scheduling and supported operational workflows.

Managed client databases, contracts, and billing with 100% data accuracy — handling sensitive personal and financial information under strict confidentiality requirements. Coordinated operational workflows and reporting processes, improving efficiency and cross-team communication. Delivered customer service and issue resolution while enforcing internal information security procedures.

Completed the SOC Analyst Career Path, gaining practical knowledge of SOC operations, incident detection, and response. Applied skills through hands-on labs simulating real-world cybersecurity scenarios.

Completed comprehensive Python training, focusing on software development and practical coding projects. Applied programming concepts in hands-on exercises, enhancing problem-solving and logical thinking skills.

Completed full-time English studies while independently learning programming fundamentals. Strengthened IT knowledge and communication skills through self-guided projects.

Performed hardware maintenance and configuration of workstations, laptops, and servers. Managed Active Directory, DNS, DHCP, and Group Policies to ensure secure and efficient network operations. Provided support for applications including SAP, Microsoft Office, VPN, Zoom, Skype, email, and Google Suite. Delivered user training and remote support to enhance IT literacy and efficiency.

Designed and managed network topology, firewall rules, and VPN connectivity for multi-site operations. Implemented monitoring tools that improved anomaly detection and reduced downtime by 25%. Deployed secure VMware ESXi environments and site-to-site VPNs across distributed infrastructure.

Installed and configured Windows systems for specialized applications. Configured networks, printers, and conducted virus/malware removal. Provided IT support for hardware, software, and connectivity issues, including cloud and local backups.

Maintained IT operations for Civil Police facilities, including hardware, software, networking, and data backups. Installed, configured, and supported Windows, Office, and third-party applications. Monitored internet traffic and provided user support to ensure smooth IT operations.

Infrastructure Management: Installing and configuring network devices such as routers, switches, and access points. Operating Systems: Administration of server environments, with a heavy emphasis on Linux and Windows Server. Network Security: Implementing firewalls, encryption, and protocols to pro