Farhad Danesh

• Manage national office plus 4 zonal offices IT systems • Having 270 end users in the main national office plus 4 zonal offices • Coach/manage of 4 IT employees through the country IT department • Contract management with 4 ISPs in National and zonal levels • Leads the projects planning and requirements phase • IT Governance, finance and budget planning • Participate in the development of IT project budgets • Manage and resolve the IT Helpdesk tasks and tracking system

Project Planning • Service Desk • Client Technology Support • Technology Support • Security Analysis • Inventory Management • Service Level Management • Service Improvements • Testing System • Training End Users • Documentation • Communication/Consulting

• Global Deployment of enterprise systems • IT Operations & Support • Service Planning and Delivery • Manage helpdesk support ticketing system • IT Infrastructure Support • MS Teams and OneDrive planning • Supervise the work of IT System Administrator • Provide administration and maintenance tasks for the main systems and services (Servers, Firewall, AD, DNS and DHCP)

• Tracking all organization assets • Performing physical asset inventories • Data coordination for Annual Insurance • Annual asset disposition, donation plan • Control day to day organization new asset movements • Assets barcoding management • Maintain clear filing system

• Manage DTS (refugee department radio system) • Manage CODAN system • Manage of VHF & HF systems • Assist with WiFi, LAN installation and maintenance

Management and Networking