Fatema Tammam

Developed Departments manuals, executed procedures, and managed facilities with a focus on customer experience, working closely with the commercial team for activities. Managed a process re-engineering project to improve and consolidate service processes; restructured communication flow among 10 departments and cut down work by 75%. Monitored projects, conducted audits, and investigated findings to drive continuous improvement by 130% of customer satisfaction, and effective go-to-market strategies.

Drafted marketing campaign outlines and provided creative direction and concepts tailored to client requirements. Managed both online and offline accounts, overseeing tasks such as supplier bookings and production allocation. Demonstrated proficiency by effectively managing over 95 projects as a freelance production designer and assistant director for prestigious national and international brands, including Dubai, Pepsi, Coca-Cola, and KFC.

Managed Middle East accounts & and Europe, operations, and marketing with strong relations. Promoted German engineering firms in Egypt and the Middle East, driving marketing and relations growth. Analyzed, optimized, and executed collaborative projects. Acted as a liaison between Germany, Italy, Libya, Dubai, Switzerland, Austria, and Egypt for innovative partnerships.

managed successful delivery of 120 brand openings within budget and timeline constraints. Achieved substantial improvements in H&S testing, product quality, integration, and process enhancement, driving a remarkable 70% increase in customer satisfaction. Pioneered the implementation of automation strategies, effectively elevating operational efficiency. established rigorous marketing channel audits and streamlined follow-up processes, contributing to continuous growth and elevated customer satisfaction.

International Media, PR, Event Management and Marketing with a focus on customer experience and audience developments