Federica Ianniello

My job is to search for talented candidates, discuss and evaluate open job opportunities and facilitate the selection process by directly engaging with the Bell&Ruev Managing Partner. I also carry out in depth Business Intelligence activities aimed at enhancing our (and our client’s) ability to read market movement.

P&L accountability for a shop with weekly takings of an average of 20k. I currently lead, develop and manage 6 team members. I use performance leadership to motivate my team and to get the best results possible. I organise and plan their rota. I am responsible for the stock loss. I motivate my team to achieve the weekly targets. I have managed to develop a great team who works well under pressure, as it is a very intense store with an average of 50k visitors per day.

-excellent organisational skills and flexibility gained working as a team leader for the Italo-British travel agency Mla; -high leadership capacity; -good ability to work as a member of a team;

Key reponsibilities: -answering phone enquires from potential students, partner schools and other business contacts; -confirming course details with clients, teachers and schools; -support role to the sales/marketing team, answering telephone and online enquires in English, Spanish and Italian; -report and spread sheets used, supporting the communications team members using Exel;

-excellent dynamism and flexibility proven; -great confidence gained in speaking to people in public;

-support role to the group leaders of Mla students in the airport, before and after landing; -very dynamic and flexible behaviour built working as an airport assistant in the UK;

-high sense of responsibility and brilliant organisational skills gained working as a tourist guide of Mla student groups on holiday in the UK; -great team work skills demonstrated;

Erasmus Programme