Felizitas Senfft von Pilsach

Develop close relationships with clients/customers in order to ensure best practices and services, Client Acquistion, implementation and introduction of new clients, Service level measurement via client and customer feedback evaluations, quick implementation of new information, Cost controling, Reporting

* Management of destination services and relocation management programmes * Financial controlling * Account Management: develop close relationships with clients/customers in order to ensure best practices and services, implementation and introduction of new clients, Service level measurement via client and customer feedback evaluations, * Leadership: Supervision of team, organization of weekly team meetings, providing of new information where necessary, act as escalation point

Market analyses and development of new customer segments *Switzerland, Benelux, Germany, Austria and United Kingdom *Monthly evaluation of segment –specific financials *Product development and competitor analyses *Self-directed acquisition and negotiating with Corporate customers *Planning/Coordination of sales/cold calls, and Telemarketing activities Management on duty *Preparation and execution of hotel representations at fairs *Organization of client events and hotel tours

internationale Neukundenaquise Marktanalysen, Ratenverhandlungen mit Wolesalern, Entertainment Kunden Systempflege des internen buchungsprogramms Planung und Koordination aller anderer Verkaufsaktivitäten

Unterstützung der Regionalverkaufsleiter Annahmen von Buchungsanfragen für die Marriott Hotels weltweit Bearbeitung der Anfragen bis Vertragsabschluss Kundentermine mit Verkaufsleitern Neukundenaquise sowie Betreuung bestehender Kunden

Erstellung von Cateringangeboten Koordination von kleinen Events wie zum Beispiel Hochzeitsessen, Geburtstagen, Betreuung von Brunchgruppen, Cocktails mit Stehbuffet und anderen Veranstaltungen

Organisation von Konferenzen und Festlichkeiten Angebotserstellung und deren Koordination

Food and Beverage Management Human Resources Real Estate Financial Management Accounting Engineering Yield Management Strategy