Fernando Monteiro

Responsible for endpoint security using Trend OfficeScan, Symantec Bluecoat and SCCM tools. Deploy OneDrive with Windows Know Folders to increase user mobility. Led the project to migrate mail from Exchange OnPrem to Exchange OnLine, with control of Office365 licenses. Controlled the Office365 licenses. Deploy MFA to access Office365 and local structure. Responsible for servers in Vcenter and Hyper-V. Veritas Backup Exec, Cisco

Providing services allocated to the client Petrobras - Exploration and Production Management (E&P). Business Analyst, responsible for interface and negotiation of demands between the customer and IT area, translation the needs of end-users needs to the IT analysts and supporting the alignment of projects, focusing on productivity and costs. Controlling the budget of all projects and giving feedback to the Manager about your project. Acting as team leader.

Providing services allocated to the client Petrobras. Technician support activities, special troubleshooting. Windows installation, configuration and support; Installation and configuration of Mobile and Blackberry sync applications; Installation, configuration and support in Lotus Notes; Use, installation, configuration and support in remote access tools, applications such as DameWare, Remote Administrator, Tivoli and Citrix and VPN;

Providing services allocated to the client Petrobras. Technician support activities, special troubleshooting. Windows installation, configuration and support; Installation and configuration of Mobile and Blackberry sync applications; Installation, configuration and support in Lotus Notes; Use, installation, configuration and support in remote access tools, applications such as DameWare, Remote Administrator, Tivoli and Citrix and VPN;

Providing services allocated to the client Telemar /Oi (telecommunications company) as help desk. Participation in the Velox broadband deployment project. Monitored, documented and trained analysts on service resolutions remotely. Responsible to document all the errors found in the product VELOX and try to find all the ways to solve them in the fastest way.