Filip Alexandru

- Leading a team of support engineers in offering technical support on banking applications for a world Automotive Company in Germany - ensure that all the team tasks are being resolved in a timely manner and as fast and proficient as possible(keeping SLAs/KPIs) - sustaining the good communication within the team and also with other collaborating teams - managing a good relationship with the customers - Problem , Request, Incident and Change, compliance, contingency and release management,(ITIL standard)

-First line troubleshooting of network incidents on Vodafone Fixed Germany -24/7 montioring the Fixed Network - support for field services and coordinate in case of major incidents occurred in the network -Working with different types of equipment (mostly Huawei WDM and SDH), but also with Siemens, Alcatel and Marconi

- First line troubleshooting of network incidents. - Dealing with customer complaints and trying to solve them in short time. - 24/7 monitoring the RAN network( In this case Orange Switzerland). - preventive measures to reduce incidents on the network. - interacting with other departments (Back Office RAN,TX , Fullfilment ) - interacting with 3rd Party suppliers( Leased lines for our sites and equipments). - Tracking ongoing issues / planned works and requesting resolutions to provide a better KPI;