Dr. Filippo Calamelli

• Account Management of existing dealers (1000+) with definition of KPIs and sales strategies • Responsible for the revenue stream from membership plans of vintage dealers • Acquisition, On-Boarding and Mentoring of new sellers - Restructuring of Sourcing processes and CRM • Content Consulting and Creation to improve vendors engagement and upselling (Translations IT - EN, IT – EN)

• Evaluated the accuracy of data content on Google Maps within whether the agreed SLA or special projects • Cold calling (B2B) to highlight the benefits of the service for the clients’ businesses and verify/gather data (55+/day) • Analyzed data from multiple sources to profile clients and make decisions on business consistency • Delivered weekly trainings within Local Data Operations Achievements: • Best Performing Team Award (IT)

• Analysis and investigation of queries related to specific Microsoft Business Programs, Orders and Contracts • Regular update to customer and back up of accurate records of business activities as outlined by Legal & Finance • Special Projects on high value clients and support to the team with the resolution of complex or unusual problems Achievements: • Helped Microsoft close a successful fiscal year • Lean Six Sigma – Yellow Belt (Top Performer Award)

• Forecasted issues to management while dealing with guests and uncertainty in a multicultural and fast-paced environment

• Designing and delivering training courses(communication, questioning, closing, sales techniques, use of data) • Support in change management and internal communications • Sourcing and recruitment • Daily analysis of stores sales to identify specific requirements and engagement level • Created new interactive training format with PowerPoint: salesforce involvement increased by 70% • Developed a new training tracking system with Excel • Designed a management report through Google Cloud

The Residential Treatment Centre owned by CSAPSA had particular focus on intervention to young people afflicted by anti-social behaviours and psychological disorders. • Development and management of training projects and development plans • Monthly report on agreed KPI with the clients

• Accounting Information for Managers • Economics • Management and Organisational Behaviour • Corporate Finance • Operations & Supply Chain Management • Global Strategic Management • Business Research Methodologies and Practices • Marketing Management • Project Management

• Business Strategy and Balance Sheet Fundamentals • Labour Law and Personnel Administration • Labour Relations • Organization and Development • Training and E-Learning • Compensation & Benefits • Internal Communications • Diversity and Change Management • HR and Business English