Fiona Marie Hein

• Keyword Analysis • Competitors Analysis • Analysis of community sentiments in social media • Creating personas in relation to different touchpoints • Content Analysis

• competition analysis • change management • process analysis • pain point analysis • market analysis • customer journey analysis • target group analysis

• Managing client meetings • Preparation and follow-up of meetings or calls • Event planning such as hackathons, meet-ups, in-house events, client events • Invitation management for customer and business events • Purchasing for events • Managing News content for company website • Writing the news texts or newsletter content

• training of the young hairdressers • business and shop management • staff management • cost structure analysis • purchase processing • store concept development • quality management

Specialising in Entrepreneurship and Digital Business

• trainer abtitude examination • trained merchandiser • qualified cosmetician and hairdresser