Fiona FAN

-Set up the North China office in Beijing, and responsible for tour group and MICE business development with overseas and local travel agents, wholesalers, business chambers, associations and booking centers. -Built and maintain good relationships with clients and leveraging these relationships to contribute towards achieving the hotel’s business goals and to increase market performance. -Create suitable proposals for clients commensurate to their respective budgets,discuss and finalize contracts with them

-Designed and developed tour products in accordance with latest market demand information and launched such products with planned publicity. -Designed personal tour products for customers’ special requirements; tracked service for quality assurance and dealt with reported emergencies. -Maintained good relationships with customers and suppliers; collected and analyzed customer feedback and other information so as to enrich tour product content and reduce costs while maintaining quality.

-Prepared tour quotations, maintained contact with agents and clients; coordinated with the company’s Far East and European offices, and ensured profit maximization and the reputation to the company. -Arranged business itineraries for overseas senior managers. -Paid frequent visits and maintained good relationships with Tourism Bureaus, associations of tourism professionals, and port of entry officials of the Beijing Public Security Bureau, etc. -Prepared meetings; cooperated with relevant departments...