Fiona Helgers
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Fiona Helgers
- Bis heute 2 Jahre, seit Juni 2023
Onboarding Agent
Kaufland e-commerce
- 1 Jahr, Apr. 2022 - März 2023
International Order Processing
Vispero
Order management/order processing of soft- and hardware orders, including invoicing and international shipment. Provide software info and basic support. Assist external and internal customers with the international shipment process for timely and proper shipment completion. After-sales-service for soft- and hardware. Liaising with international dealers by email or by phone/skype.
- 3 Monate, Jan. 2022 - März 2022
Aushilfe
Fun Sports Emmerich
- 1 Jahr und 4 Monate, Juni 2020 - Sep. 2021
Store Support and Onboarding Agent
Cornershop by Uber, Santiago de Chile
Responding to new store requests via email and chat in English and Spanish. Checking the applications of new shops for South and North America. Handling all issues related to the operation: onboarding and quality control. Work hand in hand with the Store Support Team and Controlling. Constantly search and detect improvement opportunities within the stores and Cornershop.
- 2 Jahre und 1 Monat, Juni 2018 - Juni 2020
Travel Consultant in the segment FIT Inspired
Southbound, Santiago de Chile
Southbound is the fusion of Latitud 90 (inbound department) and Protours. My responsibilities were: Designing and pricing luxury travel programs in Chile adapted to the client's ideas (B2B). In charge of “inspired” accounts (very demanding clients) mainly from the US and European market. Managing and finalizing reservations such as hotels, transfers, excursions, guides, flights, etc. Negotiation of rates with suppliers on special occasions.
- 6 Monate, Sep. 2017 - Feb. 2018
Quality Management and Marketing Executive
Travelart, Santiago de Chile
Provision of promotional materials according to the needs of the different Departments. Stock control. Help with the preparation for tourism fairs. Write the monthly newsletter in English and German and publish it on the website through WordPress. Translation of documents in English or German into Spanish. Communication with clients and complaint management.
- 2 Jahre und 2 Monate, Aug. 2015 - Sep. 2017
Sales and Operations Executive
Turismo Milodon, Santiago de Chile
Responsible for sales and operations for the German market through the Trip.Me portal (B2C). Principal functions: Preparation of individual travel itineraries to Chile adapted to customer requirements. Finalize all reservations such as hotels, flights, transfers, excursions, guides, etc. Main achievements: Being a representer of Turismo Milodon at the ITB in Germany, a leading fair in the tourism industry. Implementation of the international flight offer. Increasing sales on Trip.Me by 74%.
- 9 Monate, Sep. 2011 - Mai 2012
Praktikantin
Hotel Aldiana Fuerteventura
During my internship I worked in the following areas of the hotel: - Reception - Guest Relation - Food & Beverage - Studio for Internet und digital media
Ausbildung von Fiona Helgers
- 5 Monate, Aug. 2014 - Dez. 2014
Ecotourism
Universidad Nacional Andrés Bello, Santiago de Chile
- 3 Jahre, Juli 2012 - Juni 2015
International Tourism Management
Cologne Business School
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Fließend
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