Firmin Leutloff

• Implementation of QM document system for ISO DIN 9001 • Implementation of new processes & KPIs • Supplier management (audits, qualification & development) • Customer complaints (failure analyses, CAPAs, processes) • Supervise new development projects (guidelines, tests, FMEA, NPI) • Operational maintenance of production (incoming goods inspection, CIP, divisions, DMAIC, PDCA, 5 Why, Fishbone) • Change management (design & process changes, packaging issues) • Technical management of the QM team (2 MAs)

Auditorausbildung

QMB Ausbildung

I manage the formulation and approval routing processes within Agile for change activities. I assist in the planning and implementation of changes that release new products and modify existing ones. I am responsible for monitoring the correct documentation of all changes to the products in the Agile PLM system and am responsible for the efficient design and continuous improvement of the QMS. I also provide training and hands-on assistance to business users related to Agile when requested.

Was responsible for performing transactions to maintain system accuracy and the analysis of failure data and maintenance of material records while producing management reports and metrics for failed materials Drove issues to root cause(s), corrective action, and monitor for effectiveness and supported in the diagnosis and repair of complex electro/mechanical equipment. Identified trends and opportunities for continuous improvement and interfaced with design & development for product improvement.

I was responsible for the day-to-day management of the Tridonic product portfolio and was also the go-to product expert. I managed the products through their life cycle from conception to commercialization and formulated the multi-channel communication strategy and messages for new product launches, product updates, and product campaigns across all markets and geographical regions. I oversaw a budget & sales responsibility of approx. 60 million euros per annum.

I was responsible for retaining, extending, and acquiring customers through effective identification of opportunities and specific needs for the industry. Established and built strong customer relationships that provide growth, profitability, and predictability. Played an active leadership role in the development and implementation of sales strategies to attain assigned sales objectives and developed marketing strategies and effective promotional and marketing campaigns.

Was responsible for conducting presentations for doctors or health executives about the company's medical device offerings around medical technology, precision optics, and precision mechanics. Maintained contract records, took orders, surveyed client options, stayed abreast of clinical data, and monitored competitor activity. Built positive working relationships with medical staff to reach and exceed sales targets.

Was responsible for managing the assigned customer base to increase LED sales and distribution in the European markets, and provide sales, technical assistance, and training to distributors and contractors. Led sales training initiative to increase product knowledge with the channel inside and counter sales personnel. Established new accounts and manage established accounts within the assigned territory to achieve or exceed established sales targets by 110%.

Responsible for the selling of PTC heating element where I was able to cultivate solid relationships with major customers to ensure continuous flow of sales revenue. Anlalzysed industry trends to identify ways to improve products, ensuring that customers are satisfied with the company products, as well as submitted account plans and sales reports to higher management. Conducted in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

I was responsible for maintaining processing, production, and inspection information and reports. I was involved with the product and technology development for LED types green and infrared, and optocouplers. I conducted quality assurance, failure and error analyses, project work in the standard infrared range, and also was responsible for conducting competitor product analyses, testing of own and third-party epitaxial material, and the optimization of production processes.