Firuzan Akıcı

CCR is a contact center technology company which has become the leading technology company in the customer experience industry by developing global products and services while creating an excellent customer journey. Some of CCR’s references are Yapi Kredi, Kuveyt Turk, Vodafone, Generali Insurance, BSH, Sunrise, Medela, Medgate, Emirates Driving Institue, Dubai Municipality, etc.

- Responsible for product positioning and management of ‘Tam’a Sor’ mobile app - Managed all marketing activities of ‘Tam’a Sor’ mobile app and website projects - Managed social media accounts and performed PR activities (ATL, BTL etc.) - Set up the Google Search Ads, Google Display Network, Remarketing campaigns - Identified and implemented SEO strategies - IT, Operation, 30+ branches, and sales team management

- Supported online & offline marketing activities and reporting - Reached company marketing targets (E-mailing, Social Media) - Worked on the renewing process of website - Developed e-commerce sight of a new knife brand of the company - Performed a FMCG sample product development process

- Managed online & offline marketing activities and reporting with 3rd parties - Reached my marketing targets (E-mailing, Social Media, PR, SEO, SEM, etc.) - Managed BKM Express campaigns and reporting - Organized events, workshops, and research works for e-commerce & startup ecosystem - Managed sponsorship and event activities process - Developed online payment solutions product The products that I have worked on: PayUBill, Mobile POS(mPOS)