Flavius Gheorghe

Acted as Agile Coach and change agent, providing guidance and support to team members. Ensured teams had resources, tools, and support so roadblocks were resolved speedily or raised with the correct parties for resolution. Leveraged PSUX techniques to enable the scrum teams to incorporate design, research, and learning their way of working. Facilitated the engineering community meetups and fostered the exploration of new delivery approaches. • Fostered a culture of transparency, trust, and accountability.

Facilitated SAFe and Scrum ceremonies and any other required meetings. Nurtured agility in the engineering teams. Running workshops about agility and playing agile games or exercises. Ensure the team delivered according to the “Definition of Done”. Supported the team by ensuring that roadblocks are resolved speedily or raised with the correct parties for resolution. Fostered self-organization and feedback culture. Ensured that the team understood their commitments.

Facilitated Scrum ceremonies including Daily Standups, Sprint Reviews, Retrospectives, Sprint Planning, Demos, Refinement sessions, and any other required Scrum-related tasks. Collaborated with Scrum Masters, Product Owners, Developers, and Quality Analysts as required. Running workshops about Agility and playing agile games or. Ensured the team delivered according to “DOD”. Supported the team by ensuring that roadblocks are resolved speedily or raised with the correct parties for resolution.

Organized and facilitated daily stand-up meetings, sprint review and retrospective meetings, sprint and release planning meetings, demos, and any other Scrum-related tasks that are required for the successful execution of this agile development methodology. Running workshops about agility and playing agile games. Support the team by ensuring that roadblocks are resolved speedily or raised with the correct parties for resolution. Track and communicate team velocity and sprint/release progress.

Facilitating day-to-day process activities of Agile software development/Scrum helping the team to define efficient planning, to self-manage their iteration activities using a supporting management style. Collaborating with the product owner as required for the progress of the scrum team, raising impediments to be solved outside the team as required. Tracking team capacity and velocity metrics for planning purposes. Facilitate daily stand-up meetings, sprint planning, sprint reviews, and retrospectives.

Provided high-quality IT support (for front and back-office e-commerce platform applications). Assured coordination of change implementation and release management. Monitored the good functioning of the websites. Assured a good understanding of users' needs and expectations, following standard support processes. Ensure that services and/or applications are restored in a timely manner. Implemented process improvements. Developed automation tools for internal use.

Expertise in managing and operating IT hardware, software, communications, and application solutions. Monitoring alerts for Italian companies on UNIX and Windows servers (single node and cluster). Type of alerts for ITM 5 and 6: TIVOLI monitoring, available space, database (Oracle, DB2, SAP, MS SQL), available software, and general hardware. Managing alerts like enlarging file systems and tablespaces, rotating logs, restarting endpoints, restarting instances, services, processes, and agents, and many more.

Active Directory Domain Administrator, responsible for Windows application troubleshooting, managing DNS, WINS, DHCP, McAfee EPO, and Windows server management. Ensuring smooth operation and resolving issues related to these areas.

Customer Care POS Operator responds to customer telephone inquiries in a professional manner to ensure customer satisfaction and retention. Knowledge of all retail products and services, including automated telephone banking and online and mobile banking channels, is required to help customers resolve basic to complex issues. The Customer Care POS Operator needs to resolve technical issues of POS devices by phone providing guidance to the customer or opening or resolving tickets.