Francesca Nardocci

German operation will be setup as a Lean-Startup project. Multiple business lines will be tested and growth will be achieved through organic, country-wide growth and M&A integrations. Introduced organisation to Lean-Startup methodology and project is rolled-out using Scrum. Laying the legal, structural, IT, team and network foundation to get the operation off the ground. First pilot installations kick-off in Q4/16

Built a sustainable infrastructure for a start-up international VAT Compliance service department. Including HR, VAT service processing structures, CS & CRM process designs and 3rd party suppliers. Coordinated IT system, process designs and development for automatic processing of registrations, filings, consultations, audits, sales, billing and reporting functions. On-boarded, developed and managed a team of highly talented VAT professionals. Cultivate key client & tactical pre-sales relationships.

Strategic adviser and watch-dog for EU VAT Refund legislation's, which impact the company’s service capabilities. Managed EU tax administration legal appeal cases for VAT Refund claims. Consultant, coach and guardian of compliance and data protection processes for customer operation. Project Manager for automation projects.

Accountable for the day-to-day running of a high performance operation (70 FTE’s). Supervised the implementation of IT and operational activities within projects and businesses, including planning, policies, procedures and performance monitoring. Managed key business metrics and customer experience.

Sabbatical, travelled and worked in Argentina, maternity leave

Developed sound customer relationships. Drove process improvement and operational optimization that improved customers experience and productivity. Performed supply chain management. Gave Sales Team support within GEO; with major deals, supported complex supply chain resolutions and operational booking issues. Solved manufacturing and installation issues.