Philipp Opitz

Lecturer for data analytics, research, and statistics

Management - Budget planning and team organization - Strategy and forecasting - OKR setting Operations - Cust journey and experience/ satisfaction management - Cust growth and operations lead (i.e.upselling and anti-churn campaigns; service package set-up, pricing) - Team KPI setting and measurement - Internal tooling (i.e. Salesforce set-up; data tracking and analytics) - Operational process design and implementation - Cust success health metrics (i.e.NPS, CSAT, CES, ATR) owner - Cust on- and Offboarding

Project management & Research Associate in the area of Health Care, Management of expert-client relations.

Marketing and promotion across the University campus and the surrounding area of Konstanz of EU careers possibilities within the Institutions of the European Union; tasks: being the point of contact for students interested in EU Careers, contacting university media, distributing information on EU Careers events and upcoming competitions, and representing EU Careers by giving presentations and manning the EU Careers stand at university careers events.

Activities in the area of event support and promotion; biggest events: market launch of the VW Touran and the IAA in Frankfurt, where I worked for Smart

Project assistance in the office of the NGO; and encompassing responsibility in the field of international relations, as well as activities as lecturer in the field of European Integration and languages at the National Academy of Public Administration in Kharkiv and the University of Economics and Tourism in Lviv, Ukraine.

I was not only engaged in educative workshops that enhanced my communication skills in terms of public speaking and professional performance, but above all I conducted standard and exclusive guided tours in English and German for costumers, and visitors. I delivered individual customer support at specific events and was highly engaged in the organization, planning, and realization of the visitors and customer service of the Transparent Factory to assure its quality in the highest possible manner.

I worked at the department for events, public relations, and publications. Engaged in the preparation and realization of events; responsible for journalistic activities, ranging from research, press announcements to own articles that have been published in the parliamentary journal. Finally, I constructed a survey framework about the constitution with the focus on different target groups, problems, and potential evaluation/ analysis techniques.

Preparing the daily press overview

Civil Service in the area of OP Facility management and supply support

Political Economy, International Relations and European Integration

Political Economy, Human Rights, and Democracy

European Integration and International Relations