Francisco Hernández

• Configuration, installation, and management of network infrastructure components. • Advanced troubleshooting of critical network devices such as WAN routers, core switches, and Wireless LAN Controllers. • Firewall and Cisco Identity Services Engine management. • Network and security management of 80+ locations in Europe, North/South America, and Asia. • Planning and implementation of network projects.

Remote support on network projects to customers in Mexico and the US.

• Managed remote user access and updated the firewall’s rule-set. • Monitored network performance with Grafana and HPE IMC. • Cisco UCS troubleshooting. • HPE Comware and Cisco hardware troubleshooting. • Aruba wireless infrastructure management. • Python scripting for data analysis.

• Actively involved in the design of the NOC internal processes and documentation. • Planned and deployed network projects for clients. • Participated in the first Cisco Partner Self Service (PSS) program deployment in Mexico. • Analyzed, solved, and documented issues as a support engineer. • Assurance of Service Level Agreements with clients and carriers. • Coordinated support teams from carriers on the clients’ premises. • Network-related tasks automation using Python.

• Supported the local office network of two manufacturing plants. • Setup and deployed hardware and software of infrastructure components. • Implemented network policies according to standards set by the central office in the USA. • Participated in projects involving the USA and Mexico offices.

• Developed web-based systems using ASP, PHP, and SQL. • Provided support to customers. • Successfully helped customers during system transitions.

Network optimization and security.

Electronics and Communications