Franck Lamoureux

 Manage a team of 20 staff  Responsible for the European Quotation and Tenders teams  Team management, recruitment, training, motivation and evaluation  Development of performance indicators (KPIs) and service level  Analysis of statistics and team performance  Optimise the work of employees and manage priorities  Identify issues and implement corrective actions  Quality monitoring  Project management and team scheduling  Liaise closely with sales managers at European level

October 2010 - January 2013 - Team management (recruiting, training and monitoring) - International project management - Implement and coordinate commercial, marketing and headhunting projects together with the business development team - Set clear objectives in terms of project timelines and deliverables - Monitor work progress and ensure deadlines are met January - December 2013 CSP contract

- International bid and project management - Produce business proposals - Training management - Liaise with all the key team players. - Single point of contact for client requests, bid response, best practices, training and project management

- Team management (customer service and telesales agents) - International project management, reporting and statistics - Monitor and control quality and performance - Identify training needs - Problem solving and process optimization - Client request management - Liaison with all the European partners

- Client database management and development - New staff training and supervision - Telesales support - Follow up on existing client requests and identify new business opportunities. - Participate in marketing & promotional campaigns - Liaison between the London office and the US head office