Franco Nosdeo

• managing and maintaining maintenance contracts for business partner, internal and external clients • purchasing services • managing and assisting various national and international projects

Member of the IBM Switzerland staff commission / Mitglied der Personalkommision (PEKO) der IBM Schweiz

HW MA Services & Offering Specialist, Multivendor Products / Analyse, Inform, Distribute, Educate and Support for Cisco Announcement and Offerings and Promotions / Calculate Cisco maintenance prices / Monitor Cisco Desk Task ID and process various requests / Analyse, Evaluate, Solution Design, Price Calculation, Inform, Support for Special Bid (SBO) Requests / Cisco Third Parties Maintainer (TPM) Cordinator

Sales Support / Request Special BID (incl. Credit check / DPL-check / Create BTT sheet) / Request proposal & contracts / Price calculations (Standard Soft- und Hardware maintenance / Warranty Service Uplifts / Committed Services / ETS) / Inventory (Create / Check / Move) / Integrations/renewals & Drop-in/Drop-out / Configuration adjustments / International Deals Support

Distribution Business Analyst & Foreign Trade Specialist / Import Requirements Coordinator (IRC) / Shipping Procedure Instruction Coordinator (SPI) / Technical Coordinator Global Logistics Finance Switzerland

Supervising the exception handling department of IBM Switzerland / Support and coordination of the spare parts ordering from the Call Management Center (CMC) and the systems engineers

Project leader for building cabling (telephony and computing) / Responsible for the informatics apprentice

Analysis of the defective spare parts / Technical maintenance of the test environment

Equipping and initialization of personnel computer systems / Examine the entire system for perfect function / Assistance when testing new personal computer products and components / Repair work at personal computers and peripheral equipment / Installation of personal computers at the customer / Administration of warranty parts as well as general stock management

Lead the monitor repair team / Repair from computer monitors / Provide estimates / Order from spare parts / Provide statistics / Advise customers concerning repairs

Repair from various entertainment electronics equipment / Provide estimates / Sales of entertainment electronics / Advise customers concerning repair and sales

- Apprenticeship as the television and radio electrician

Rechtslehre, Rechnungswesen, Volkswirtschaftslehre, Management, Marketing, Beschaffung, Produktion, Logistik, Informatik, Führung, Organisation, Kommunikation

Verkauf, Kundenberatung, Beschaffung und Produktionsplanung.

Elektronik Elektrotechnik Installation, Unterhalt und Reparatur von Unterhaltungselektronik