Frank Chen

To make school/education a more enjoyable and successful experience, I have implemented a working and functional system where students will feel truly supported throughout their academic journey. I maKe it a personal commitment to improving their learning experience. Education and academic support are my main coding languages. I am devoted to rethinking tutoring.

• Manage existing accounts and accomplish new acquisitions • Oversee maintenance and follow-up operations in clients database • Efficiently address clients' concerns and requests regarding monthly allowances and service provided

• Create software platforms and systems geared towards internal business issues resolution • Operate and monitor software platforms and provide consulting maintenance • Troubleshoot existing and potential IT system issues and • Run and manage marketing campaigns on various social media

• Diagnosed and repaired network issues • Monitored and resolved ticket submissions by clients • Performed clients' site visits and arranged future system maintenance services

• Managed the repair of devices and conducted replacement operations • Was responsible for managing a quarter of French-Canadian market • Developed and contributed to the creation of the service encyclopedia (an information database that facilitates new hires' training).

• Examined and determined clients’ eligibility for new accounts • Created and managed clients’ accounts on JIRA ticketing system platform • Trained and included CSR and Salesforce tools to work procedures

• Explored and opened new territories in the lower New York City area • Conducted research and product knowledge education • Co-implemented new and effective strategies for promoting products and services.

Management (Human Resources and Employment Development)

Biology and psychology 2nd Degree