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Frank Zelger

Angestellt, Chief Customer Officer & MD (Managing Director) Switzerland & Austria, UPC Schweiz GmbH
Wallisellen, Switzerland

Fähigkeiten und Kenntnisse

C-level experience in managing B2C Operations and
Multi-Market responsibility for B2C (Switzerland/A
Extensive restructuring experience
Managing large & complex organisations (up to 1200
Digitalization & Automation of business processes
Financial Management & Planning (deputy CFO)
Management Consulting
Lecturing on University Level
Pension fund management
Efficiency enhancement (cost measures) and output
Distribution: Design and execution of new concepts
Multi Sourcing Strategies for Operations
Labour Union and social plan negoitations
Mergers & Acuisiitons
Board member of various companies

Werdegang

Berufserfahrung von Frank Zelger

  • Current 9 years and 5 months, since Jan 2017

    Chief Customer Officer & MD (Managing Director) Switzerland & Austria

    UPC Schweiz GmbH

    Responsible for Sales & Customer Operations (B2C) for Switzerland & Austria (C-Level, member of the management board)

  • 2 years and 2 months, Nov 2014 - Dec 2016

    Chief Customer Officer Switzerland & Austria

    UPC Schweiz GmbH

    Responsible for Sales & Customer Operations (B2C) for Switzerland and Austria. C-Level

  • 6 years and 6 months, May 2008 - Oct 2014

    Senior VP Customer Care & Services

    UPC Cablecom GmbH

    VP Customer Care and member of the executive board. Responsible for entire customer operations (front office, back office, cable tv administration, partner networks, retention, service points) in the B2C area of the company

  • 2 years and 9 months, Sep 2005 - May 2008

    Executive Director Customer Care

    sunrise communications AG

    Executive Director Customer Care, responsible for all customer operations including front office, back office, multi site management, outsourcing partner portfolio, retention

  • 2 years and 9 months, Jan 2003 - Sep 2005

    Director Financial Services

    TDC (Switzerland) AG

    Responsible for financial management and planning of all business units within TDC Switzerland, expertise in mgmt accounting and controlling as well as in BI

  • 10 months, Mar 2002 - Dec 2002

    Director Finance Wireline & Internet

    TDC Switzerland AG

    Responsible for financial management (planning, closing, management accounring, budgeting, business case modelling) of the division wireline & internet

  • 2 years and 7 months, Sep 1999 - Mar 2002

    Head of Performance Measurement

    Bearingpoint

Ausbildung von Frank Zelger

  • 2 years and 10 months, Feb 2002 - Nov 2004

    Executive MBA

    University Zurich (partnering w. Stanford)

  • 3 years and 1 month, Sep 1988 - Sep 1991

    economics

    University of applied science Zürich (ZHAW)

    ZHAW university of applied science, bachelor degree in economics

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • French

    C1 (Fließend)

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