Franz Hermann

- Responsible for operational and quality performance across several vendors in an international environment - Prioritizing collaborative and strategic partnerships with vendors - Driving optimization / automation / standardization of processes within vendor management in order to increase efficiency, reducing manual efforts and creating a transparent benchmark - implementing strategic CRM KPIs to increase customer satisfaction while performing an optimized contact deflection

- Commercial and operational responsibility for several clients within the automotive industry (OEMs, suppliers, industry-related companies) - Operational management of own CCs - Leading a wonderful team - Sales within the framework of long-term customer acquisition and development of existing relationships

- Responsible for the infrastructual/organizational growth of one of the fastest growing sites within the Arvato network - Connection between various departments such as but not limited to IT, HR, Workers Council and the operations - feel well management, support the onboarding and ISMS requirements - leading the site team

Independent management of various projects in an international and strategic CRM environment. - Set-up, implementation and control of operational and commercial CRM processes - Structural development and reorganization of the operative business

Duales Studium bei der Arvato CRM