Franziska Dorn

Medical device consultant for existing product lines: Hemostasis, Hematology and Molecular DX. This includes third-tier customer service, software testing, and planning and conducting global customer training. Development and monitoring of Key Performance Indicators for Customer Service Department. Important customer notifications and product recalls. Experienced with CRM system, ERP system. Basic knowledge of LIS connectivity.

aboratory technician responsible for Hematology Analyzer, blood bank and reagent order management. Master data administration in LIS software (I-Soft). Responsibility for external quality assessment. Writing and updating of SOPs. 24 hour emergency service and staggered working hours.

I was working as a laboratory technician in a hospital that specialized in trauma patients. I worked in shifts and in addition, completed weekly emergency services that took place as 24-hour shifts. The fields covered included hematology, hemostasis, clinical chemistry and the blood bank. Furthermore I wrote SOPs for the laboratory.