Freddie van der Ploeg

Building a team to support business continuity focusing on AP. More info will follow.

The British Airways NDC HelpDesk Team Leader manages the daily operations of the helpdesk and guides a team of technical specialists. They ensure service levels are met, handle escalations, and drive system improvements based on customer feedback. Essentially, they act as the bridge between smooth operational support and strategic enhancements of the NDC platform. - Managed team performance, coaching, development, and recruitment. - Oversaw service quality through KPI and SLA tracking using JIRA, Salesforc

Supplier engagement in the EMEA region with a strong mix of procurement and e-commerce. Leadership roles in the employee-led business resource groups Synergy (leadership development) & PACT (parents). Actively engaging with the Diversity, Equity & Inclusion on corporate and local level. Automation enhancements through MS PowerApps. Content creator for internal usage on SharePoint, Canva and MS Office. Deputy of the EWC

I have been provided with professional career guidance and advanced leadership training programs. - Led a 15-member Procure-to-Pay Helpdesk team for EMEA, managing escalations and B2B calls. - Mentored, trained and coached 2 Junior Leads of which one successfully obtained promotion. - Spend 1.5 years as lead associate before receiving the promotion to team leader.

- EMEA PTP Leadership: Assist team lead with weekly KPI reporting, 30 performance reviews, and SLA optimization. - Project Management: Guided team initiatives to enhance processes and obtained a Six Sigma Yellow Belt. - Performance Improvement: Supported efforts to drive overall team results and efficiency.

To support financing department EMEA Building Technologies with mainly Dutch, German and English.

Strategy goes nonstop with continuously new ideas demanding for goals and focus.

Virtual team management, online marketing, startup development, business planning & strategy, social media management, translation, supply chain, WordPress website building, customer service, sales. - Entrepreneurship & Startup Focus: Specialized in budgeting, business planning, and operational support for small businesses and startups. - Online Marketing & Leadership: Expertise in WordPress, email, and social media marketing, while providing remote leadership. - Procurement & Supply Chain – international,

Representative accounts receivable Benelux. Invoicing, Payment matching, Service, Reporting e.g.bad debts or overdue, Intercompany accounting, Order release, Debt control etc. My biggest achievements were to have 90% of the outstanding invoices in current and a significant decrease in deductions.

Since high school I have had part time jobs varying from agriculture, industrial to supermarket and retail. During my studies the focus has been on small business and retail management. I obtained training in Sales and have been certified for that. In the 3 years before leaving the Netherlands I gained the most experience in customer relationship building.

Small Business & Retail Management, International Business, Business, Management, Marketing, and Related Support Services