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Frederic Bertrand

Bis 2017, Senior ICT Officer, UNHCR
Geneva, Switzerland

Timeline

Professional experience for Frederic Bertrand

  • Current 7 years and 4 months, since Jan 2018

    Sr Regional ICT Officer, DRC Kinshasa

    UNHCR

  • 2 years and 1 month, Jul 2015 - Jul 2017

    Senior ICT Officer

    UNHCR

  • 3 years and 3 months, Mar 2011 - May 2014

    IT Director, Infrastructure and Operations

    Western Union

    Regional leadership role, coordinating efforts between the different infrastructure teams (telecom, datacentre, DBAs, desktop support) and ensuring that business needs are being fulfilled. Maintains alignment between local/regional initiatives and overall global IT strategies. Plays a key role in regional M&A activities, from planning due diligence, defining infrastructure integration strategies and carrying them to execution.

  • 6 years and 4 months, Dec 2004 - Mar 2011

    Director, IT Technology Delivery

    Western Union

    Responsible for the EMEA/APAC regional IT infrastructure, managing a globally dispersed team of 50+ employees. Prioritizes projects and ensures best practices in order to maintain an IT environment servicing 70 regional offices worldwide, 6 call centre environments, 40 retail locations and more than 3000 employees. Provides support to customers (internal & external) following ITIL guidelines and ensures 24/7 operational coverage.

  • 3 years and 9 months, Apr 2001 - Dec 2004

    EMEASA IT Regional Manger

    Western Union

    Managed the end user support of all European, Middle East, Africa and South Asia regional offices.

Languages

  • English

    First language

  • French

    First language

  • German

    Basic

  • Romanian

    Basic

  • Spanish

    Basic

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