Frederik Mues

Working with Partners to set up Amazon Access Points in DE & AT.

• Project Management: Leading the education initative Zukunftsoffensive, a project between German trade union ver.di, chambers of commerce Munich & Dusseldorf and Grow with Google (GwG). • Partnerships Management: Responsible for bringing to life strategic partnerships to amplify the GwG message and help digitize Germany • Business Development: In charge of expanding the Zukunftswerkstatt.de online platform & diversifying the trainings curriculum for all GwG training locations in Germany

• Account Management & Leadership: Professional and disciplinary leadership of 13 employees while being responsible for all B2B clients in Central Europe & Asia • Sales & Account Management: Managed most relevant key accounts (Telekom, Red Bull, BMW, etc.) including upgrade & winback process • Change Management: Consolidated the Customer Success & Customer Service team to build one Account Management team

• Team Growth: Set-up of Customer Success department & recruitment of first team members • Customer lifecycle: Created & implemented a customer lifecycle with proactive client touch points to drive customer retention & MRR

I was completely in charge of IDAPT’s Modulo crowdfunding campaign on Kickstarter.com which surpassed its funding goal by more than 450%. (https://www.kickstarter.com/projects/idapt-s/modulo-expandable-portable-battery-awarded-best-pr)

- Silent Monitoring / Mystery Shopping - Assist Tchibo to upgrade quality of aftersales - Preparing monthly statements for customers

Brand Management & Marketing

Auslandssemester