GUNTAMADUGU MOUNIKA

 Lead Oracle iProcurement integrations for Hardware Asset Management (HAM) catalogs using Punchout, cXML, and OCI protocols.  Design, maintain, & optimize HAM catalog structures, including item master data, pricing rules, taxonomy, and supplier-specific configurations.  Manage the complete catalog lifecycle, from design and validation through deployment and post-production support.  Automate catalog upload, validation, and maintenance processes to improve efficiency, accuracy, and operational

 Implemented and managed ServiceNow ITOM solutions, including Discovery, CMDB, Event Management, and cloud integrations, to enhance infrastructure visibility and operational efficiency.  Designed, maintained, and optimized enterprise CMDB architecture, including CI relationship models and business service mappings across large-scale production and non-production environments.

 Delivered and supported ServiceNow ITSM and ITOM solutions, including Discovery, CMDB, Event Management, and Business Service Mapping, to improve service visibility and operational efficiency.  Implemented Demand Management solutions aligned with Agile delivery frameworks, while building custom case management applications to automate business processes.  Designed and developed business rules, data validation mechanisms, and Event Management integrations, enhancing CMDB data

 Implemented and customized ServiceNow ITSM modules, including Incident, Problem, Change, and Service Catalog, to support ITIL-aligned service management processes.  Delivered workflow-driven solutions and enhanced Service Catalog request fulfillment processes, improving service delivery efficiency and user experience. 

 Delivered ServiceNow ITSM and ITOM implementations across healthcare and banking environments, supporting enterprise service management and operational excellence initiatives.  Implemented and configured Discovery, CMDB, Event Management, and Asset Management solutions, enhancing infrastructure visibility, asset governance, and service reliability.  Integrated ServiceNow with enterprise platforms such as Active Directory, Salesforce, Navigator, SCCM, and other third-party