Gábor Molnár

- monitor and answer incoming emails - coordinate messenger and courier service - responding to inquiries - answer phones and transfer -update and maintain databases such as mailing lists, contact lists and client information - monitor and maintain office supplies - co-ordinate and organize appointments and meetings - foreign language correspondance - fax, scan and copy documents

- personal development of the customer service - communication assessment of inbound calls - preparing monthly reports - foreign language correspondence

customer service (residential customers): - answering inbound calls and letters - invoicing, transcription, registration - foreign language correspondence

debt collection (residential and non-residential customers): - single and mass dunning letters - preparation for legal procedures - cut off process - participation in new projects of mass debt collection - holding contacts and data checking with debt collection companies - foreign language correspondence

full management of gas connection for new consumers - energy demands management, composing of trade offers, new connection contracts - and service contracts - permanent holding contacts and data checking with new customers

- news redaction - articles, reports, interviews - radio presenter

PR